Empathy In Action: How to Deliver Great Customer Experiences at Scale

Empathy In Action: How to Deliver Great Customer Experiences at Scale

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Empathy In Action: How to Deliver Great Customer Experiences at Scale
Price: $32.00 - $18.73
(as of Apr 15,2025 04:43:46 UTC – Details)

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From the Publisher

Employee and customer respect movement from leading experts Tony Bates & Dr Natalie Petouhoff

Employee and customer respect movement from leading experts Tony Bates & Dr Natalie Petouhoff

Themes empathybased corporate value, empathybased culture, empathybased leadership, CX/EX tech

Themes empathybased corporate value, empathybased culture, empathybased leadership, CX/EX tech

Empathy in action flywheel: Listen, understand & predict, act, learn

Empathy in action flywheel: Listen, understand & predict, act, learn

Results: Loyalty-creating customer-employee centricity leads to potential expositional growth

Results: Loyalty-creating customer-employee centricity leads to potential expositional growth

John Chambers: Start broader business conversation on delivering customer experience thru empathy

John Chambers: Start broader business conversation on delivering customer experience thru empathy

Charlene Li: Delivers a systematic, intentional approach to transform your organization

Charlene Li: Delivers a systematic, intentional approach to transform your organization

John Donahoe: Spark your imagination about new world of superior empathetic customer experience

John Donahoe: Spark your imagination about new world of superior empathetic customer experience

Blind spot: Firm has little to do with customers & employees who provide revenue to make business

Blind spot: Firm has little to do with customers & employees who provide revenue to make business

CEO leadership corner

CEO leadership corner

Actionable takeaways

Actionable takeaways

Publisher ‏ : ‎ Ideapress Publishing (March 8, 2022)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 352 pages
ISBN-10 ‏ : ‎ 1646870433
ISBN-13 ‏ : ‎ 978-1646870431
Item Weight ‏ : ‎ 1.6 pounds
Dimensions ‏ : ‎ 6.5 x 1.25 x 9.5 inches

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