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From the Publisher

Step out of the ordinary and into amazing!

Amaze your customers.

Amazement is a predictable and consistent above-average experience. It’s a sequence of Moments of Magic consistent enough to inspire confidence in our customers, our colleagues, and just about everyone else we encounter.

Impress the people you work with.

When our customers, colleagues, and others we connect with come to count on us to be Amazing, we can build extraordinary relationships that make a difference.

Outshine your competition.

When you make Amazement your consistent way of doing business, people come to count on you and want to be in your circle. The seven habits discussed in this book will help you succeed, get promoted, build business, earn referrals, and more.

Amazing people create confidence by:

showing up ready to amaze
being proactive
wanting feedback
taking personal responsibility
being authentic
turning moments of misery into moments of magic
habitually focusing on excellence

From Hall of Fame speaker and New York Times bestselling author Shep Hyken

Shep Hyken, CSP, CPAE, is a customer experience expert and the Chief Amazement Officer (CAO) of Shepard Presentations. He is the New York Times and Wall Street Journal bestselling author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. His articles have appeared in hundreds of publications, and he has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the professional speaking industry. Shep is also the creator of The Customer Focus, a customer experience training program that helps clients develop a culture and loyalty mindset. For more information visit www.Hyken.com.

Also by Shep Hyken—The Convenience Revolution

Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. The Convenience Revolution shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers.

Publisher ‏ : ‎ Sound Wisdom (October 2, 2019)
Language ‏ : ‎ English
Paperback ‏ : ‎ 232 pages
ISBN-10 ‏ : ‎ 1640951490
ISBN-13 ‏ : ‎ 978-1640951495
Item Weight ‏ : ‎ 8.8 ounces
Dimensions ‏ : ‎ 5.5 x 0.53 x 8.5 inches